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| Member Services Assoc iate (DUMBO) ***New York NY*** | | Flag this posting as inappropriate Click here to contact posting owner | | | Member Services Associate
Freelancers Union represents the needs and concerns of today?s independent workforce through advocacy, information and service. We?re a nonprofit with an entrepreneurial spirit, driven by a mission without being dogmatic. We are looking for someone organized, detail-oriented and patient who enjoys helping others for an entry-level position in our member services team. This job involves extensive phone and email contact with potential and current members of Freelancers Union. And it requires working with databases and developing expertise in our systems and processes for membership and insurance enrollment.
This is a customer service job with a difference. Staff members share a common purpose. Our organization is growing rapidly and helping freelancers build a safety net. The work environment is fast paced, high energy, and innovative. It's an ideal opportunity for a recent college graduate who is interested in joining a dynamic team supporting a great cause.
Responsibilities will include:
? Handling incoming and outgoing phone calls and emails regarding membership, insurance eligibility, and other member benefits
? Having expert understanding of our eligibility rules, application processes, enrollment procedures, and details of all member benefits (including insurance products, discount offerings, and more)
? Reviewing and processing applications to determine insurance eligibility
? Tracking all communications and interaction with members in the membership database
? Resolving member issues and troubleshooting
Requirements
? Must be a college graduate or have at least one year of relevant work experience
? Must have excellent interpersonal and written/verbal communication skills
? Must be detail-oriented, have a creative approach to problem solving, and able to multi-task
? Must enjoy interacting with people; patience and sensitivity are essential
? Should be proficient in the use of MS Office Suite and have some knowledge of databases
? Prior work experience in customer service is a plus
Salary & benefits
We offer a competitive salary and excellent benefits, including health insurance, dental insurance, a 403(b) pension, disability insurance, and TransitCheks.
To apply
Send a resume and cover letter addressed to Monica Alexandris-Miller, Senior Manager of Member Services, via email to Click here to email posting owner or fax to 718-222-4440. Resumes sent without a cover letter will not be considered. No phone calls, please.
We?re in DUMBO, just one subway stop into Brooklyn on the A, C, and F lines. To learn more about us, go to www.freelancersunion.org. Freelancers Union is an equal opportunity employer.
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